FAQs

Appointments are required.

We bulk bill DVA patients, pension cardholders, concession card holders, healthcare card holders and children under 16 years of age. All other patients are charged a fee. For more information, please read our fees.

There are times when doctors may run late due to emergencies or other unforeseen circumstances. We encourage patients to phone and see how their doctor is running prior to coming in if waiting might be problematic, or if you live close to the clinic and it may be more convenient to wait at home or in your car.

A standard consultation is 15 minutes in duration whereas a long consultation is 30 minutes.

We recommend a standard consultation if you have 1-2 concerns to discuss with one of our doctors. If you have multiple concerns, we recommend booking a long consultation.

One of our receptionists will process your claim once payment is complete. Medicare will then deposit the rebate in your nominated bank account. For more information on nominating a bank account, please vistit the Services Australia website by clicking here.

We highly encourage our patients to be proactive in their healthcare and organise a follow-up appointment with their GP to discuss the results of any proposed tests.

Patients are eligible for telehealth consultaions with their GP given they have visited our practice at least once in the past 12 months.

In saying that, your GP may prefer to see you face-to-face depending on what your concern is. If you’re unsure, please speak to one of our receptionists who can help you.

If you are wanting to become an ongoing patient of our practice, you are able to request that your previous medical practice sends a copy of your medical records to us.

It is common practice that your previous medical practce charge a fee to transfer your records. All medical record transfer fees are payable by the patient.

It is common practice that medical practices charge a transfer of medical records fee.

We have implemented these fees to cover the administration and postage & handling costs associated with the transfer process.

The fee to transfer your medical records from our practice to your new GP is $30.00 per patient. Additional family members aged under 18 years are charged $20.00 per patient.

We don't generally do home visits. If you require a home visit please speak to your doctor. This service, if possible, is available to their patients only and appointments are subject to the doctors availability and will attract additional fees.

There is ample street parking on Park St and Duke St.

Our carpark is reserved for staff only.