Appointments & Reminders
Appointments
You can schedule appointments for in-person or telehealth visits with our GPs. If you think you need an examination (like checking your throat, ears, or a sprain), please choose an in-person visit first to avoid the hassle of having to come in after a phone consultation. Fees are the same for both appointment types.
All appointments require a booking. We do not accept walk-in appointments for new or existing patients. If you are experiencing a medical emergency, call ‘000’ or head to your local hospital emergency department.
At Southern Doctors Clinic we do our best to keep the doctors running on time. We aim for you to be seen as close to your appointment time as possible. All appointments are booked as standard consultations (15 mins). If you think you need a longer appointment, please let our reception staff know when booking an appointment, or select long consult (30 mins) when booking an appointment online to assist us in keeping time.
Please note that we do not run a formal cancellation list for our practitioners. We recommend that all patients check HotDoc to see if any availability arises or speak to one of our receptionists, who can let you know if there are any sooner appointments.
Appointment reminders
When you book an appointment, you will be sent an appointment confirmation via SMS, email or push notification (if you have the HotDoc app).
You will also be sent an appointment reminder SMS/email/push notification 24 hours before your appointment to confirm or cancel your appointment. We ask that patients respond to this confirmation message ASAP so that we can allow other patients to take your place if you cannot make your appointment.