Interpreters
We have an interpreter service available for all patients.
Interpreter - TIS
Your understanding of your health is very important to us, and we want to ensure that you receive the best possible care. Therefore, we highly recommend the use of a trained interpreter if you, a family member, or a friend require assistance with communication during your consultation. Using a professional interpreter not only protects your privacy but also reduces the risk of misinterpretation, as complex medical terminology may be lost in translation without a qualified individual.
The Translator and Interpreting Service (TIS) provides patients with free, professional translation services over the phone. When booking an appointment, please let our receptionists know if you require an interpreter and what language you will require. TIS provides interpreting in all languages. For more information, please visit the TIS website.
Translated health resources
Patients can access translated health resources by visiting the Health Translations website.
National Relay Service (NRS)
The National Relay Service (NRS) is an Australian phone service for people who are deaf or have a hearing or speech impairment. The NRS offers several relay services allowing better communication options for people. Patients who are deaf, hearing-impaired, or speech impaired need to download the NRS app or complete an NRS registration form which is available at reception.
The NRS provides a range of different services to assist those in need of communication assistance. For more information, please visit the NRS website.
